privacy-policy

At Sowtex Private Limited, a Company incorporated under the Companies Act, 2013, having its registered office at Gurgaon, Haryana, India (hereinafter "Company", “we”, “our” or “us”) your privacy is of great importance to us. We understand that you entrust us with certain Personal Information (as defined below) to help us provide various services. In exchange for your trust, you expect and deserve our commitment to treat your information with respect and in accordance with the terms of this privacy policy ("Privacy Policy").

The Company values your privacy. In this Privacy Policy ("Policy"), we describe the information that we collect about you when you use and access the www.sowtex.com (the “Site”) and other technology enhanced platforms accessible through desktops, mobile phones, smart phones and tablets which includes the computer software, associated media, collaterals, and online or electronic documentation (Hereinafter “Platform”) in order to connect with large number of Vendors and Buyers in the Textile Sourcing Industry on a single platform and such other services as may be introduced by the Company from time to time (“Services”), and how we use and disclose that information. The words “you” or “your” as used herein, refer to all individuals, including Users and/or entities accessing the Site and/orPlatform. The Company is the owner of the Site and/or Platform.

If you have any questions or comments about the Privacy Policy, please contact us at www.sowtex.com/ privacy. This Policy is incorporated into and is subject to the Company’s Terms with Users i.e. Vendors and Buyers, which can be accessed at www.sowtex.com/terms-conditions. Your use of the Site, Platform and/or Services offered there under and any personal information you provide on therein remains subject to the Privacy Policy and Terms.

BY ACCESSING OR USING THE SITE, THE PLATFORM, AND /OR SERVICES PROVIDED THEREIN, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO BE BOUND BY THIS PRIVACY POLICY AND OUR TERMS. IF YOU DO NOT AGREE TO THE TERMS AND/OR PRIVACY POLICY DO NOT USE THE SERVICES.

The Company is committed to ensuring that your privacy is protected. You may visit our Site without identifying yourself or revealing any personal information. However, certain transactions that you choose to engage in on this Site will require your submission of personal information. Please read the following Privacy Policy to understand how your Personal Information will be treated as you make full use of our Services through the Site and/or Platform. Except as disclosed in this Privacy Policy or as otherwise authorized by you, ss a general rule, the Company will not disclose to any third party any such personal information for commercial purposes. You can be assured that it will only be used in accordance with this privacy statement.

What do we collect?

We may collect, receive and store Personal Information (i.e. includes information that whether on its own or in combination with other information may be used to readily identify or contact you such as: name, address, email address, phone number etc.) and Non-Personal information provided by you when you set up an account upon registration (Account) and use the Site and/or Platform:

Name
Contact information including email address.
Demographic information such as postcode, preferences and interests.
A home or other physical business address;
Nature of business
Category of Products sought to be listed on the Site and/or Platform
information pertaining to your use of our Services through the Site and/or Platform including information such as information pertaining to the nature and quantity of Products sought to be sourced or sold, number of years engaged in the business etc.
requirements posted in your Account, or feedback, and any comments or discussions you post in any blog, chat room, or other correspondence on the Site or Platform and
Payment information such as credit card information, from you.

You always have the option to not provide information by choosing not to use a particular Service or feature. Importantly, we only collect Personal Information about you that we consider necessary for achieving this purpose and communicating with you about the Services being offered.

By continuing to use our Site and/or Platform you are deemed to have read the Privacy Policy and understood the purpose for which your Personal or Non-Personal Information is being collected and how the same shall be used and granting your express consent to such purpose and use. If, at a later date, you wish to withdraw this consent, please send us an email at info@sowtex.com.

Information Collected Automatically

When you use the Site and/or Platform, we automatically receive and record information on our server logs from your browser or mobile, including but not limited to your hardware model, operating system version, unique device identifiers, and mobile network information including phone number, location, URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, IP address and cookie information. We treat this data as Non-Personal Information, except where we are required to do otherwise under applicable law.

Data Collection Devices: (“Cookies”)

We use data collection devices such as "cookies" on certain pages of the Site and/or Platform to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on the hard drive of your computer that assist us in providing our Service. We offer certain features that are only available through the use of a "cookie". We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and/or Application and you may be required to reenter your password more frequently during a session.

What we do with the information we gather?

Personal Information about Users is an integral part of our business. We neither rent nor sell your Personal Information to anyone. We may share your Personal Information only as described in this Privacy Policy and related documents.

The Company requires this Personal Information to understand your needs and provide you with a better service, and in particular for the following reasons:

To deliver Services to you, including registering you for our Services, verifying your identity and authority to use our Services, and to otherwise enable you to use our Site, Platform and our Services.
Internal record keeping.
We may use the information to maintain and improve our Services.
Provide customer support to Users, develop safety features, authenticate users.
We may periodically send circulars/informative notice/emails about new events or other information and send updates and administrative messages, to market the Service and for the internal operational and administrative purposes of the Service.
to process billing and payment, including sharing with third party payment gateways in connection with use of the Site, Platform and Services.
If you send us personal correspondence, such as emails or letters, or if other Users or third parties send us correspondence about your activities or postings on the Site or Platform we may collect such information into a file specific to you.
You agree that we may use Personal Information about you to improve our marketing and promotional efforts, to analyze and improve the Site and Platform usage, content and Service offerings, and to customize the Site and Platform content, layout, and Services. These uses improve the Site and Platform and better tailor it to meet your needs, so as to provide you with a smooth, efficient, safe and customized experience while using the Site and Platform.
You agree that we may use your Personal Information in the file we maintain about you, and other information we obtain from your current and past activities to: resolve disputes; troubleshoot problems; help promote safe trading; measure consumer interest in the Services provided by us; inform you about online and offline offers, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our Terms; and as otherwise described to you at the time of collection.

Aggregate Information

We will also use Personal Information and non-personally identifiable information and other information (including information from online and offline third party sources) to create aggregated data for analytical and other purposes. We use this information to do internal research on your demographics, interests, and behaviour to better understand, protect and serve You. This information is compiled and analyzed on an aggregated basis. Unless otherwise stated in this Privacy Policy, We only use this data in aggregate form

Refund and Cancellation

All the terms and legality regarding sales, purchases, distribution, delivery, transfer of goods/services, or any other facilitation of sale or purchase of goods/ are independently agreed/ verified between users and IIL or platform are not privy to the same. Therefore, IIL or the platform does not offer any refund and cancellation facility on behalf of the users listed on the platform.IIL understand that disputes may arise between users, and thus, we encourage them to work together to resolve any issues.

Non-personally identifiable information

We may freely use Non Personally Identifiable Information in connection with the Services offered through the Site and Platform, including: to administer the Services being offered thereunder, to understand how well our Service is working, to market the Services and other products and services, to develop aggregate, statistical information on usage of the Service and to generally improve the Service.

Email Communication/Text Messages

If you create an account and provide your email address and phone number, we will send you administrative and promotional emails and text messages. If you wish to opt out of promotional emails or text messages, you may do so by following the "unsubscribe" instructions in the email, "opt out" instructions in the text message or by editing your account settings. All Users receive administrative emails and/or text messages. If you wish to opt out of administrative emails, text messages you must delete your account entirely and cease use of the Service.

OUR DISCLOSURE OF YOUR INFORMATION

We may also use your Personal Information to deliver information to you that, in some cases, are targeted to your interests, such as new services, rewards and promotions. The following are some circumstances under which and people to whom we would share your Information with from time-to-time.

Disclosure of Personal Information

Users

We do not disclose your email address, telephone number and mailing address to any third party for marketing purposes. Except as otherwise provided under this Privacy Policy, we will disclose your Personal Information to third parties only in the following limited circumstances:

(i) if you use the Service through the Site and/or Platform, we may disclose your Information to the Buyers and/or Vendors who have either listed their Products or requirements on the Site and/or Platform, to respond to the queries/posts submitted by you pertaining to the Products offered or sought to be sourced by you by posting queries or messages on the Site and/or Platform. For instance, we may share details of your business name, address, details of the Products, specifications, time lines, the Products sought to be sold or sourced which is visible to other Users once they register on the Site and/or Platform and certain contact information (depending upon your location and applicable laws) to facilitate the Services, including promoting and marketing the Services.
(ii) to trusted partners who work on behalf of or with us under confidentiality agreements. These entities may use your Personal Information for performing services, administering promotions, analyzing data and usage of the Service through the Site and/or Platform, processing credit card payments, operating the Service or providing support and maintenance services for the same, or providing customer service.
(iii) When we have your consent to otherwise share the information.

Non-Personally Identifiable Information

We may disclose other Non-Personally Identifiable Information to third party advertisers and advertising agencies, partners, and other parties in order for us and such third parties to analyze (a) the performance of, to operate and improve the Services offered through the Site and/or Platform, (b) the behaviour of Users and to target offers to Users depending upon their requirements and (c) the behaviour and ratings of Vendors and/or Buyers. We may also disclose, use or publish this information for promoting the Services offered under the Site and/or Platform. These third parties are subject to confidentiality agreements with us and other legal restrictions that prohibit their use of the information we provide them for any other purpose except to facilitate the specific outsourced operation, unless you have explicitly agreed or given your prior permission to them for additional uses.

Aggregate Information

Because the aggregate information we collect does not specifically identify you, it may be shared with any number of parties. For example, we may disclose anonymous, aggregated information to third parties such as potential business partners, end users, service providers, advertisers, and funding sources, in order to describe our business and operations.

Network Operators

Use of the Service provided through the Site and/or Platform may involve use of the services of third party telecommunications carriers and service providers (such as the services of the carrier that provides cell phone service to you). Such carriers and service providers are not our contractors, and any information that a carrier collects in connection with your use of the Service provided through the Site and/or Platforms not "Personal Information" and is not subject to this Privacy Policy. We are not responsible for the acts or omissions of telecommunications carriers or service providers.

Additional Disclosures

Notwithstanding anything to the contrary in this Privacy Policy, We reserve the right to use or disclose Personal Information and any other information we collect in connection with the Service offered through the Site and/or Platform(a) to any successor to our business, including as a result of any merger, acquisition, asset sale or similar transaction, (b) to any corporate affiliate of ours whose privacy practices are substantially similar to ours, (c) to any law enforcement, judicial authority, governmental or regulatory authority, to the extent required by law or legal process, or (d) if in our reasonable discretion, such use or disclosure is necessary to enforce or protect our legal rights or to protect third parties. ACCESS OR CHANGE YOUR PERSONAL INFORMATION

You may review, correct, update or change your Account information at any time. To protect your privacy and security, we will verify your identity before granting access or making changes to your Personal Information. Your user ID and password are required in order to access your Account. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at our email address stated above. We will promptly correct any information found to be incorrect.

CHANGE/AMENDMENTOF THE POLICY

The Company may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Any changes to our Privacy Policy will be communicated through our Site and/or Platform. Users are bound by any changes to the Privacy Policy when they continue to use the Site and/or Platform after such changes have been first posted.

SECURITY OF PERSONAL INFORMATION

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We take reasonable security measures and procedures, and as specified by applicable law, to maintain appropriate physical, technical and administrative security to help prevent loss, misuse, or unauthorized access, disclosure or modification of Personal Information. While we take these reasonable efforts to safeguard your personal information, you acknowledge and agree that no system or transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for the unauthorized use of your information or for any lost, stolen, compromised passwords, or for any activity on your Account via unauthorized password activity.

THIRD PARTY LINKS

The Site and/or Platform may contain links to other websites or platforms of interest. However, once you have used these links to leave our Site and/or Platform, you should note that we do not have any control over that other website and/or platform. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

ACCOUNT DELETION

Should you ever decide to delete your Account, you may do so by clicking on the "delete account" link on your account settings page or by deleting the mobile application. If you terminate your Account, your profile, including your check-in history and any promotional offers you received, will be removed from the Site and/or Platform and deleted from our servers. Because of the way we maintain our Site and/or Platform, such deletion may not be immediate, and residual copies of your profile information or posts may remain on backup media for some time. Even after you remove information from your Account or profile, copies of that information may remain viewable elsewhere, to the extent it has been shared with others, it was otherwise distributed pursuant to your privacy settings, or it was copied or stored by other users.

Contact Us

If you have any questions about this Privacy Policy or the privacy practices of this Site and/or Platform you can contact us at Info@sowtexn.com. We will make every effort to resolve your concerns.

GRIEVANCE OFFICER

In accordance with Information Technology Act 2008 and rules made there under, in case of grievances you can contact:

Name: Mayank Agarwal

Number:

Email: Mayank.a@sowtex.com

In the event you wish to make a complaint regarding any violation of the provisions of the Privacy Policy, you may send a written complaint to the Grievance Officer, who shall redress the complaint within one (1) month. This Privacy Policy was last updated on 12 Mar 2024.